Firmware
Optra Edge devices run portal-managed firmware that is updated over the air. The portal tracks each device's current firmware version and notifies you when an update is available.
Checking the firmware version
The current firmware version is displayed in two places:
- Devices list — shown in the device row under the Firmware Version column.
- Device detail → Overview tab — shown in the device summary at the top.
Updating firmware
When a newer firmware version is available for a device, an Update Firmware button or badge appears in the device detail view.
Update a single device
- Open the device detail view.
- Click Update Firmware.
- Confirm the update in the dialog that appears.
The device will download and apply the new firmware. During the update, the device briefly reboots. The status indicator shows Updating throughout this process.
Bulk firmware update
You can update firmware on multiple devices at once from the Devices list:
- Select the devices you want to update (use the checkbox on each row, or select all).
- Click Update Firmware in the bulk actions bar.
- Confirm the update.
All selected devices will be updated to their latest available firmware versions.
Firmware update statuses
After an update is triggered, the device progresses through a series of statuses:
| Status | Meaning |
|---|---|
| Requesting | The update request has been sent to the device |
| Downloading | The device is downloading the firmware package |
| Downloaded | The download is complete; waiting to apply |
| Applying | The firmware is being written to the device |
| Rebooting | The device is restarting after applying the update |
| Ready | The device is running the new firmware successfully |
| Error | The update failed — see Troubleshooting below |
The status is shown in the device detail header while an update is in progress.
Release notes
When updating firmware, you can review the release notes for the new version in the update dialog. Release notes describe what changed and any important notes about the update.
Troubleshooting firmware updates
| Issue | What to do |
|---|---|
| Status stuck on Requesting | The device may be offline. Check that it shows Online in the Devices list. Once it reconnects, it will pick up the update request. |
| Status shows Error | The update failed. Try triggering the update again from the device detail view. If it fails repeatedly, check the Device Logs for error messages. |
| Update button not visible | The device is already running the latest firmware, or it is currently updating. |
| Device offline after update | A firmware update causes a brief reboot. Wait a few minutes for the device to reconnect. If it does not come back online, check the device's physical network connection. |